Where is Honestly Natural located?

Honestly Natural is located in Central Victoria in a small country town 86km north of Melbourne in Broadford.

Can you pick up from the store to save on shipping?

Absolutely! If you are in the area please drop on by and pick up your order. Just choose Local Pick Up on checkout. Once your order is ready, you will receive an email with pick up address and opening hours in Broadford

How much is shipping, is it free if I spend over a certain amount?

Shipping in Australia is a flat rate of $8.50 or free when you spend $70. We also have a select range of items with FREE Shipping.

For New Zealand there is a flat rate of $18

Do you have a rewards program?

Not yet. But keep your eyes peeled. It is in development as we speak. You will soon be able to get Honestly points for every dollar you spend. Extras for reviews and referrals too. Use Honestly points towards your purchases. 100pts = $5

How do you package your orders? Why do my products come in used boxes?

At Honestly Natural we try to do as much as we can to help our Mother Earth. Instead of buying brand new fancy boxes with our names on them, we have chosen to source used boxes that have already carried something. This way a new box doesn’t need to be created. An awful lot of water, electricity and resources have to be used when creating recycled paper/boxes. Most used boxes can be used over and over again so why not reuse, recycled and repurpose? You may find some odd boxes though maybe it carried a hair dryer, tools or other products. It’s what’s on the inside that counts.

Are you a vegan store?

No we are not 100% vegan, although we stock a very large range of vegan friendly products. You can see all our Vegan products right here.

What is the EWG guide, and why do you only have a rating 1-2 in products?

EWG’s Skin Deep’s product ratings (1-10) are based on the known hazards associated with ingredients listed on labels. These ratings represent EWG’s best effort to present solid information on cosmetic safety by researching literature and studies from government agencies, industry panels, academic institutions, or other credible bodies.

You can be assured every product is the safest choice possible with the safest ingredients available. This is because we only allow a rating 1-2 in every single products ingredients. Read some more about the EWG right here.

Why do you ban Preservatives, I though naturally derived ones are natural?

Unfortunately there is such a huge greenwashing problem with natural products now. Almost all common preservatives are synthetic. Naturally Derived only means in its original form it used to be natural, now they have synthesised it to mimic the natural properties. All common preservatives sadly, have data showing they are skin allergens, formaldehyde releasers or are high on toxicity levels. I don’t believe in selling a product if there is any possibility of it causing harm. Only the very safest products are sold at Honestly Natural which is why we only allow ingredients of a rating 1-2 on the EWG scale.

What is your returns and change of minds policy?

We want you to enjoy your shopping experience with Honestly Natural, and we understand sometimes people change their mind. If you change your mind on any order, that’s ok! We will gladly refund your money less shipping costs within 14 days of the original purchase. In order to obtain a refund for change of mind you will need to post (or drop to our address) the items back at your own expense; once we receive the items we will refund you or exchange the product to the same value plus postage. If you wish to exchange with an item that is of more value you will need to pay the balance. Items must be unopened, unused and in original packaging, free of any damage. Please contact us if you require a change of mind. Please be aware that any SALE or SAMPLE items will not be accepted for change of mind.

You can read more on returns and change of minds right here.

You say you have the strictest ingredients policy, Can I read it?

Of course, we are all about full transparency. You will always see ALL the ingredients in a product not just Active ingredients or a selection of ingredients. We also ensure every product is the very safest and most natural available with data showing there is not any likely harm to humans or the environment. You can read the policy here for a more detailed explanation.

Where are your products sourced from?

Presently ALL our products are all Australian companies. From all over the country, many are small artisan companies who hand makes each and every product. I have found the smaller the company the better the ingredients. And they all work wonderfully.

Do you have a newsletter?

Yes we do. When you join our newsletter you will be able to see exclusive offers, deals, and special offers and stay informed when we have a new blog from our Natural Living and Wellness blog. We also add some yummy healthy and gluten free recipes from time to time so you won’t miss out on those when you join up either. You can join the newsletter right here.

What is the Natural Living and Wellness blog?

This is our comprehensive blog which entails all sorts of different information to help you lead a more natural lifestyle. From DIY ideas to make your own products, DIY ideas for sustainability in the home. There is information for you to make better decisions when choosing products, how to use natural things such as essential oils, tips and tricks on using natural products in the home. Anything natural and useful really. I’m sure there will be something that suits you. You can have a browse right here.